We conduct both open for inspections and private appointments on all our properties. AAE Property Services operates six days a week:
Monday to Friday – 10am to 6pm
Saturday – 10am to 4:30pm
Inspections outside these hours are negotiable upon request. Simply call the mobile number advertised with the listing or send an email to [email protected] so we can book an inspection for you today.
Once your application has been approved, a lease agreement containing all applicable terms and conditions will be emailed to you for your perusal. Along with this, we also provide the trust account details for the payment of the first two weeks rent and the bond required (being four weeks rent). If the rent on a property exceeds $700 per week, there is no limit on the bond, however it is never less than a minimum of four weeks.
Your acceptance to the lease terms and conditions is confirmed with your payment of the first two weeks rent and the bond. Full payment is required a minimum of 48 hours before the lease commencement date, with your first two weeks rent being required 24 hours after approval of your application.
The Form 18A, General Tenancy Agreement Fact Sheet includes all essential points regarding your rights, obligations and requirements during your tenancy. It is important that you read this closely and pay attention, as you will be required to sign and initial outlining your understanding and acceptance of the terms.
We also provide all tenants with the Form 17A, RTA Pocket Guide for tenants renting houses or units. This booklet, produced by the RTA, provides tenants with a wealth of knowledge on their rights and obligations. In general, you must take reasonable steps to care for the home, report any damage immediately to prevent bigger problems from arising, and return it in the same state (or as close as possible) when you vacate (fair wear and tear accepted). Some tenancy agreements have special clauses you must abide by, for example the tenant will have the carpets cleaned by a professional company at the end of the lease, no pets allowed or the tenant’s must maintain the lawns and gardens etc.
For emergency maintenance, including a water service issue, a blocked or broken lavatory system, gas leak, dangerous electrical fault etc., tenants must contact their property manager by phone to advise the issue. AAE Property Services will then contact the appropriate trades person and request their earliest attendance – usually within 24 hours or sooner depending on the nature of the issue.
All other maintenance of a general nature must be received in writing. Tenants can report maintenance easily via our website. Tenants have an obligation to report maintenance as soon as it occurs.
Need to report maintenance right now? Submit your request via our online maintenance request form.
The RTA is an impartial government authority that looks after the rental laws and provides services including but not limited to:
- Rental bond services
- Dispute resolution services
- A client contact centre where tenants, landlords, agents and housing providers may obtain information about their rights and responsibilities by calling 1300 366 311.
- The RTA website where tenants, landlords, agents, housing providers and the like can find fact sheets, publications and information all accessible for free.
Visit the website for more information: www.rta.qld.gov.au.
The only person/s who are lawfully able to reside and occupy in the property are those who are named in the tenancy agreement. You are not able to sublet the whole property, or any part thereof, without the written consent of the property owner/lessor or the lessor’s agent.
Tenants may make applications for additional occupants throughout the tenancy if they wish. A ‘change of shared tenancy’ processing fee of $77 (inc GST) is payable once the new applications are approved by the owner. Once approved, new lease documentation is provided and signatures are required from all parties to confirm the change. If a change of bond is required, tenants must complete a Form 6, Change of Bond Contributors and an exchanging of bond monies must be completed by all parties.
A lessor has an obligation to ensure the property is fit for habitat, including making sure the property has adequate electricity, gas (if applicable) and plumbing services in working order. The tenant takes on 100% of the consumption of electrical and gas services (where applicable) when occupying a house or unit so long as these items are individually metered. Lessors can pass on the full water consumption to tenants if the premises are individually metered, the rental premises are water efficient, and the tenancy agreement states that the tenant must pay for water consumption.
Find out more about lessors and tenants’ rights and obligations here: www.rta.qld.gov.au/Resources/Fact-sheets/General-tenancy-fact-sheets/Water-charging-fact-sheet
Tenants must obtain written permission to have a pet in their rental home. The tenancy agreement that is signed at the start of the tenancy will indicate if the tenant is allowed a pet, what type of pet and the number of pets allowed. For more information, visit the RTA website here: www.rta.qld.gov.au/Managing/Open-house-community-support-workers-newsletter/January-2016/Pets-in-rental-homes
It is important to be aware of your legal responsibilities and the costs associated when ending your tenancy term early. More information can be found here: www.rta.qld.gov.au/Managing/Open-house-community-support-workers-newsletter/Jan-2017/Breaking-a-lease